pk375 Privacy Policy

1. Data We Collect

When you register for and use a pk375 account, we collect the following categories of personal data:

Registration Data:

• Full legal name;
• Date of birth;
• Pakistani mobile number (used as your account identifier);
• Email address (if provided at registration or subsequently);
• Residential address (city and province sufficient in most cases; full address may be required for withdrawals above certain thresholds).

Identity Verification (KYC) Data:

• Copy of National Identity Card (CNIC) or passport;
• Selfie or live photo for identity confirmation purposes where required;
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa account registered to you).

Transactional Data:

• Deposit and withdrawal amounts, methods, timestamps, and reference numbers;
• Gaming activity — game titles played, bet amounts, outcomes, session durations.

Technical and Usage Data:

• IP address, device type, operating system, and browser type;
• Pages visited within the Platform and session timestamps;
• Cookie identifiers (see Section 5).

Communications Data:

• Records of support chat, email, and ticket interactions between you and the pk375 support team.

2. How We Use Your Data

pk375 uses the personal data collected for the following purposes:

• Account management: Creating, maintaining, and securing your pk375 account, including enabling login, password recovery, and account preference management;
• Payment processing: Processing deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported methods in Pakistani Rupees;
• Identity verification (KYC): Verifying your identity and age (18+) in accordance with applicable anti-money laundering and responsible gaming obligations;
• Platform operation: Providing access to casino games, sports betting (including cricket, PSL, UFC, and other markets), live dealer services, and jackpot products;
• Fraud prevention and security: Detecting and preventing unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited conduct;
• Customer support: Responding to enquiries, complaints, and support requests submitted by you;
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and applying responsible gaming measures where appropriate;
• Legal compliance: Meeting obligations under applicable anti-money laundering, data protection, and regulatory requirements;
• Platform improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, and user experience.

3. Legal Basis for Processing

pk375 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and pk375 — including operating your account, processing payments, and providing gaming services;
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations and regulatory requirements;
• Legitimate interests: Processing carried out in the legitimate interests of pk375, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights;
• Consent: Where you have provided explicit consent, such as for optional communications or cookies beyond strictly necessary functionality.

4. Data Sharing and Disclosure

pk375 does not sell or rent your personal data. We may share your data with the following categories of third parties, strictly for the purposes described:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment providers — solely to process your deposit and withdrawal transactions;
• Identity verification providers: Third-party KYC services engaged by pk375 to verify CNIC/passport documents and confirm your identity;
• Game content providers: Software studios whose games are offered on pk375 may receive minimal session data necessary for game operation (e.g., player ID and bet amounts);
• Regulatory and law enforcement authorities: Where required by law, court order, or binding regulatory instruction, pk375 may disclose personal data to competent authorities;
• Professional advisors: Legal counsel, auditors, and other professional advisors engaged by pk375, subject to confidentiality obligations.

All third-party service providers engaged by pk375 are subject to appropriate data processing agreements and are prohibited from using your data for any purpose beyond the specific service they provide to pk375.

5. Cookies and Tracking Technologies

The pk375 Platform uses cookies and similar technologies to operate and improve Platform functionality. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function — including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings, and improve your Platform experience.
• Analytics cookies: Collect anonymised data about how users navigate the Platform to help us improve performance. No personally identifiable information is included in analytics data.

You may control non-essential cookies through your browser settings. Disabling cookies may affect certain Platform functionality. pk375 does not use third-party advertising cookies or share cookie data with advertisers.

6. Data Retention

pk375 retains your personal data for the following periods:

• Active account data: Retained for the duration of your account and for a period of up to five (5) years following account closure, in accordance with applicable legal and regulatory requirements;
• KYC documents: Retained for a minimum of five (5) years following account closure or the last transaction, as required by anti-money laundering regulations;
• Transaction records: Retained for a minimum of five (5) years for regulatory compliance;
• Support communications: Retained for up to three (3) years from the date of the interaction;
• Technical/log data: Retained for up to twelve (12) months.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

7. Data Security

pk375 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmission between your device and the pk375 Platform;
• Encrypted storage of sensitive data, including passwords (which are stored as one-way cryptographic hashes and never in plain text);
• Access controls ensuring that pk375 staff can only access personal data on a need-to-know basis;
• Two-factor authentication available for account login;
• Regular security assessments of Platform infrastructure.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal data held by pk375:

• Right of access: You may request a copy of the personal data pk375 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where there is no legal basis for its continued retention (subject to overriding legal obligations);
• Right to restrict processing: You may request that pk375 restrict processing of your data in certain circumstances;
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests where you have grounds relating to your particular situation.

To exercise any of these rights, contact the pk375 support team. We will respond within a reasonable period and may request identity verification before processing your request. Please note that certain rights may be limited where retention is required by law or for legitimate platform security purposes.

9. Children's Privacy

The pk375 Platform is strictly for users aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If you believe that a person under 18 has created a pk375 account or submitted personal data to us, please contact our support team immediately. Any account identified as belonging to a minor will be closed immediately and any associated data deleted, subject to applicable legal obligations.

10. Third-Party Links

The pk375 Platform does not include links to third-party external websites. However, certain game content may be provided by third-party software studios operating under their own terms and privacy practices. pk375 is not responsible for the privacy practices of third-party game providers beyond the data processing agreements in place between pk375 and those providers.

11. Changes to This Privacy Policy

pk375 reserves the right to update this Privacy Policy at any time. Where changes are material, we will provide notice through the Platform — typically via an in-account notification. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the pk375 Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must stop using the Platform and may request account closure.

12. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data by pk375, please contact our support team:

Email: [email protected]

Support is available 24/7 in English. Urdu-friendly assistance is available on request for Pakistani players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and elsewhere across Pakistan.